TrueForgeA real person is on the other end.
Have a question about your TrueForge account or your analyst? Our support team is on hand. Reach out and we will get back to you promptly.
How to reach us
| Channel | Best for | Response |
|---|---|---|
| Email support — support@trueforge.biz | Account questions, verification, withdrawals | We typically reply within one working day. |
| Callback request | Anything easier to talk through with your analyst | Support hours: Mon–Fri, 9:00–18:00 |
| Abuse report — /report-abuse | Impersonation, brand misuse, suspicious messages | Reviewed on receipt |
What to expect when you get in touch
Which channel to use
Email suits anything with a document attached — identity checks, a withdrawal query, a question on a statement. The callback form suits everything else, since most account questions are answered faster in a two-minute call with your analyst than in several messages back and forth.
Outside working hours
Messages sent in the evening or at weekends are queued and answered first thing the next working day, in the order received.
Details worth including
Your registered email address and the approximate date of whatever you're asking about are usually enough for us to find your account. Never send a password, full card number or one-time code — nobody on our team will ever ask for these.
If something looks wrong
Report it the same day. Anything involving a payment you don't recognise is escalated immediately, ahead of the normal queue.
Before you get in touch
Many questions are already answered on the site, and checking first is often quicker than waiting for a reply.
- Frequently asked — costs, withdrawals, verification and minimums.
- How your analyst relationship works. — what happens after you sign up, step by step.
- Pricing — what's free and where a cost can appear.